Return Policy

Welcome to HXN!

We’re committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, our return policy is designed to make the process as smooth as possible.

Return Eligibility

1. Timeframe: You may return most items within 30 days of receipt for a full refund. Items returned after 30 days will be subject to store credit only.
2. Condition: To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
3. Non-Returnable Items: Certain products are non-returnable, including personalized items and products marked as final sale.

Return Process

1. Request a Return: Contact our customer service team at support@hxn.com with your order number and the reason for the return.
2. Return Instructions: Our team will provide you with a return authorization and instructions on how to send your items back.
3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds

• Processing Time: Once we receive your returned item, please allow up to 7 business days for processing. Refunds will be issued to the original payment method.
• Shipping Fees: Original shipping fees are non-refundable, except in cases where we have made an error with your order.

Exchanges

• Availability: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

Contact Us

For any questions or further assistance, please contact us at immunity1sales@gmail.com or call us at +91-9368020491.

Thank you for shopping with HXN! We appreciate your business and are here to assist you with any return or exchange needs.